‘Soft skills for real results’ means understanding the actual mechanisms that are in place to allow you to make a difference.
Difficult people are . . . well . . . difficult! Whether they are customers, collaborators or the only co-worker who knows how to operate the Voltric 2000, difficult people are a part of everyone’s daily lives. Although it sometimes seems like things have improved, it is usually just that the group gets better at managing their continued disruption (usually by avoiding the triggers).
Difficult people are likely to be:
● Controlling and/or unhelpful
● Overly emotional (angry or upset)
● Closed to change/new practices
One of the main factors with difficult people is their intransigence (if they were flexible and open to new ideas then they probably wouldn’t be difficult). This leads many people to believe that the only way to deal with them is to accept the difficulties or sever the relationship. However there are other ways.
New ways to manage.
RTTA teaches new ways to handle difficult people. These methods address the root problem and turn the difficult people into team players. Instead of just avoiding the difficult situations, ‘soft skills for real results’ means actually solving the problems.